External Staff Attachment Redesign
Care Process & Redesign
National Healthcare Group Quality Improvement
National Healthcare Group
31 December 2023
To achieve faster turnaround and improved user experience by designing seamless workflows and simplifying forms. Simplified and digitalized processes enhance operational efficiency, reducing frustration and improving productivity.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Productivity, Time Saving
About this Content
Aims
To achieve faster turnaround and improved user experience by designing seamless workflows and simplifying forms.
Background
Long turnaround times and cumbersome processes for external staff attachments.
Methods
Redesigned workflows, reduced forms, and digitalized processes.
Results
Reduced turnaround time by 80% (from 3 months to <2 weeks). Reduced forms by 43% and handoffs by 62%.
Conclusion
Simplified and digitalized processes enhance operational efficiency, reducing frustration and improving productivity.
Lessons Learnt
Digital forms and clear workflows significantly enhance efficiency and user satisfaction.
Additional Information
NHG Quality Day 2021: Merit Award
Keywords
External Attachment, Workflow Redesign
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Tan Tock Seng Hospital |
Platform(s) | National Healthcare Group Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Koo Xin Ni |
Project Member(s) | Norhazslizah Binte Rabu |
Connect with this contributor!
Chao Siew Mien - siew_mien_chao@ttsh.com.sg