Evolution from Self-Registration Kiosk to Self Service Station (SSS)
Care Process & Redesign
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2021
Transition from Self-Registration Kiosk to a more flexible and cost-effective Self-Service Station (SSS). SSS is a financially sustainable and operationally efficient alternative to outdated registration kiosks.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Technology, Care Process ＆ Redesign, Digitalisation, Digital Platforms, Operational Management, Financial Management, Access To Care, Turnaround Time, Productivity, Cost Saving
About this Content
Aims
Transition from Self-Registration Kiosk to a more flexible and cost-effective Self-Service Station (SSS).
Background
Existing kiosks were outdated, costly to maintain, and lacked flexibility for future technological advancements.
Methods
Piloted SSS at OGC, incorporating design improvements and cost reductions; evaluated outcomes through patient feedback and usage metrics.
Results
Reduced setup costs by $3,000; improved service level agreements; introduced flexibility for tablet integration and other future enhancements.
Conclusion
SSS is a financially sustainable and operationally efficient alternative to outdated registration kiosks.
Lessons Learnt
Cost-effective and adaptable solutions meet current needs and are future-proofed for technology advancements.
Additional Information
SHM 2021 – 2nd Prize (Finance Category).
Keywords
Automation, Cost Saving, Process Improvement, Registration Efficiency
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Zhuo Weichao |
Project Member(s) | Yang Hui |
Connect with this contributor!
Zhuo Weichao - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C490_SHM_2021_Evolution_from_Self_Registration_Kiosk_to_Self_Service_Station_SSS.pdf