Entering the New Normal – Managing Organisation Personas
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2021
Implement Safe Management Measures (SMM) to prevent COVID-19 spread and ensure operational effectiveness. Set a benchmark for future pandemic safety management.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Quality Improvement, Lean Methodology, Value Based Care, Operational Management, Resource Allocation, Risk Management, Adverse Outcome Reduction, Preventive Approach, Safe Care, Build Environment, Space Planning
About this Content
Aims
Implement Safe Management Measures (SMM) to prevent COVID-19 spread and ensure operational effectiveness.
Background
Staff faced high risk of COVID-19 infection during duties. Safe Management Team (SMT) formed to mitigate risks.
Methods
Applied Lean 5S, risk management, and regular audits. Conducted site visits and virtual meetings.
Results
Achieved 94% compliance with multi-pronged approach. Initiatives were practical and addressed ground needs.
Conclusion
Set a benchmark for future pandemic safety management.
Lessons Learnt
People are essential for sustaining change; SMT alone isn't sufficient. Engagement and attitude matter.
Additional Information
Shortlisted in Risk Management Category at SHM 2021.
Keywords
COVID-19, Safe Management, Policy, Space Optimization
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women and Children Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration, Nursing |
Applicable Specialty or Discipline | Healthcare Administrators, Epidemiology |
Project Lead(s) | Sam Koh |
Project Member(s) | Samantha Chan |
Connect with this contributor!
Sam Koh - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C626_KKH_SHM2021_Entering_the_New_Normal_Managing_Organization_Personas_n_Risk_Management.pdf