Enhancing Workforce Productivity through Digital Workers – SGH's RPA Journey
Technology
Workforce Transformation
National Healthcare Innovation and Productivity Medals
SingHealth
31 December 2022
To automate repetitive tasks, enhancing workforce productivity and allowing focus on patient care. RPA has significantly enhanced productivity and reduced inefficiencies in operational workflows.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Workforce Transformation, Technology, Job Redesign, Digital Workforce, Workforce Performance, Workforce Productivity, Digital Health, Data Management, Data Analytics, Digitalisation, Automation, Robotics Process Automation
About this Content
Aims
To automate repetitive tasks, enhancing workforce productivity and allowing focus on patient care.
Background
Manual processes were time-consuming and impacted staff efficiency.
Methods
Implemented RPA with governance frameworks, streamlining workflows before automation.
Results
Successfully implemented 22 RPA projects across 14 teams, impacting 7 divisions, achieving measurable productivity improvements.
Conclusion
RPA has significantly enhanced productivity and reduced inefficiencies in operational workflows.
Lessons Learnt
Governance frameworks and streamlining workflows ensure scalability and effectiveness.
Additional Information
Winner of the 2022 National HIP Best Practice Medal – Workforce Transformation.
Keywords
RPA, Workforce Transformation, Automation
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Geoffrey Gui |
Project Member(s) | Matthew Han |
Connect with this contributor!
Natalia Fernandez Heng - natalia.fernandez.heng@sgh.com.sg
Project Attachment
C_680_SGH_NHIP_2022_Enhancing_Workforce_Productivity_through_Digital_Workers.pdf