Enhancing Porters’ Morale during Covid-19 Pandemic
Care Process & Redesign
Organisational Leadership
Singapore Healthcare Management Congress
SingHealth
31 December 2021
Boost porters’ morale, reduce turnover and sickness rates, and maintain adequate manpower. Pandemic response measures effectively supported staff coping mechanisms, enabling optimal service delivery.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Organisational Leadership, Care Process ＆ Redesign, Human Resource, Staff Wellbeing, Quality Improvement, Lean Methodology
About this Content
Aims
Boost porters’ morale, reduce turnover and sickness rates, and maintain adequate manpower.
Background
COVID-19 caused stress and high turnover in healthcare; morale-boosting strategies became essential.
Methods
Adopted PDCA methodology, introduced supportive environments, provided incentives, and ensured safe working conditions.
Results
Turnover reduced by 27.2%, sickness rate by 23.3%, and manpower fulfillment increased by 3.0%.
Conclusion
Pandemic response measures effectively supported staff coping mechanisms, enabling optimal service delivery.
Lessons Learnt
Safe working environments and direct incentives effectively enhance morale.
Additional Information
Shortlisted for SHM 2021 (Human Resource Category).
Keywords
COVID-19, Staff Morale, Manpower Turnover Rate
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Ancillary Care, Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators, Psychology, Epidemiology |
Project Lead(s) | Quek Bak Siang |
Project Member(s) | Ryan Koh Zhao Yuan |
Connect with this contributor!
Quek Bak Siang - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C591_SGH_SHM_2021_Enhancing_Porters_Morale_during_Covid_19_Pandemic.pdf