Enhancing inpatient empowerment through co-developing personalised scheduled routine

Year Submitted: 2025
Published Date: 08 December 2025

Tags: Care Process ＆ Redesign, Technology, Workflow Redesign, Scheduling ＆ Planning, Digital Apps

About this Content

Aims

1) Understanding patient priorities on scheduled activities.
2) Getting Buy-Ins from the various departments.
3) Development of training materials, snapboard configuration and technical setup, scheduling workflow, and implementation strategies.
4) Implementation strategies of activities scheduling at ICH.
5) Gathering of patients overall experiences in using the Whats Happening Soon feature in MyChart @ Bedside.
6) Enhancing clinicians and patients experience on the use of Mychart@bedside application.

Background

Hospital admissions often disrupt patients' routines, reducing autonomy and engagement in recovery. The causes of this issue stem from systemic factors such as rigid institutional schedules that prioritize healthcare provider availability over patient preferences, and no available scheduling tools for patients to access or co-develop their daily schedules with their healthcare providers. This initiative focuses on empowering patients by involving them in co-creating personalised daily schedules during their hospital stays via the MyChart @ Bedside application.

Methods

1) A survey was conducted to identify key activities and preferred modes of engagement.
2) Demonstration by NHGHQ FG7 team on EPIC Snapboard and Cadence System.
3) Training of 6-8 superusers and staff on Snapboard features and configuration.
4) Scaling up of activities scheduling for all patients in Tertiary Rehab (TR) and gradually to all wards at Intermediate Rehab/Subacute Rehab (IR/SA).
5) Patient Engagement Study: A survey of 50 inpatients shared their experiences on using the Whats Happening Soon feature in MyChart @ Bedside.

Results

1) Patients highly value being informed of their scheduled routine.
2) Staff agreeable that the scheduling system will complement Rehab care model.
3) Training of all staff and TTSH rehab and TTSH Renci trial ward at Level 8 completed by early September 23.
4) Full implementation for all inpatient wards at ICH.
5) 75% had positive experience in using MyChart@bedside application. 6) A significant increase in MyChart@bedside application usage rate.

Conclusion

Inpatients are receptive in using MyChart@Bedside application to have better understanding of their rehabilitation program. The ability to preview their daily routine and having additional information about their health status have encouraged patients to adopt an active role in their care. Based on patients positive feedback, they have better awareness of their daily timings and can prepare for therapy sessions. Staff satisfaction was achieved by resolving system issues and adopting a flexible workflow. The Snapboard scheduling system has become part of ICH care model and is at a sustainable phase with ongoing training for new hires.

Lessons Learnt

1) Importance of Stakeholder Engagement: Early engagement of stakeholders to ensure buy-in is crucial for ensuring smooth implementation.
2) Regular Feedback: Ongoing feedback from staff and patient during implementation is crucial for timely adjustments and improvements.

Keywords

Empowerment, Scheduling, Patient Engagement

Innovators' Details

Connect with this contributor!

Donna Chiang Hai Yun - Donna_hy_chiang@ttsh.com.sg ↗ (opens in new tab)

Project Attachment

821_TTSH_NHIP_2025_Enhancing_inpatient_empowerment_through_co-developing_personalised_scheduled_routine.pdf ↗ (opens in new tab)