Enhancing ePorter Functions to Improve User Experience
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2022
Reduce fetch-back and cancel task time by 30%, shorten round trip cases, and improve controllers' efficiency. Enhanced workflows free up staff time for patient care; scalable for other services.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Productivity, Manhour Saving, Quality Improvement, Job Effectiveness, Workflow Redesign
About this Content
Aims
Reduce fetch-back and cancel task time by 30%, shorten round trip cases, and improve controllers' efficiency.
Background
Busy hotlines for portering tasks caused delays, frustration, and inefficiencies in staff workflows.
Methods
Improved ePorter Nursing Module and Mobile App using PDCA methodology to streamline workflows.
Results
Staff task time reduced by 85.7%, porters saved 42.9%, and controllers saved significant time.
Conclusion
Enhanced workflows free up staff time for patient care; scalable for other services.
Lessons Learnt
Digital tools empower users, reduce frustration, and improve service delivery.
Additional Information
Implemented at Singapore General Hospital
Keywords
ePorter, Workflow Redesign, Mobile App, Efficiency
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Allied Health |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Quek Bak Siang |
Project Member(s) | Victor Tay |
Connect with this contributor!
Quek Bak Siang - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
823_SGH_SHM_2022_Enhancing_ePorter_Functions_to_Improve_User_Experience.pdf