Enhancing Admission Experience for Endoscopy Patients
Care Process & Redesign
IHH Quality Summit
Private Hospital
31 March 2025
Action verb selection : To reduce Objective definition : Patient wait time from walk-in to procedure preparation Setting. Refer to project attachment.
Year Submitted: 2024
Published Date: 31 March 2025
Tags: Care Process ＆ Redesign, Workflow Redesign, Quality Improvement
About this Content
Aims
Action verb selection : To reduce
Objective definition : Patient wait time from walk-in to procedure preparation
Setting quality standard : To less than 30 minutes
Specifying parameters : All Endoscopy Patients
Context : Admitting into the Endoscopy Centre between 7 a.m. to 10 a.m.
Timeframe specification : 31 Dec 2023 to 31 May 2024.
Location specification : Gleneagles Hospital Singapore
Background
Refer to project attachment
Methods
Refer to project attachment
Results
Refer to project attachment
Conclusion
Refer to project attachment
Lessons Learnt
In order to redesign processes and improve the situation of any kind, it is crucial to walk through the patient journey and identify the touch point(s) and deep dive into the contributing factors that might have caused the issue. Any minor tweak to the workflow can be as impactful to create a positive change.
Additional Information
During the early implementation stages, there were some teething issues as patients often get confused about the reporting location and instructions given. Staff resistance to try out a new workflow was also another hurdle to overcome.
Keywords
Reducing wait time, Admission workflow, Enhancing patient experience , Admission process
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | Private Hospital |
Organization(s) Involved | Gleneagles Hospital Singapore (IHHSG) |
Platform(s) | IHH Quality Summit |
Healthcare Professional Group(s) | Healthcare Administration, Nursing |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Kwa Wanzhen Jolene |
Project Member(s) | Ng Xin Hui Jasmine |
Connect with this contributor!
Kwa Wanzhen Jolene - wanzhen.kwa@gleneagles.com.sg
Project Attachment
217_IHH, GEH_IHHSG _Enhancing Admission Experience for Endoscopy Patients.pdf