Enhancements For Radio Frequency (RF) Taxi Call Button
Care Process & Redesign
Environmental Sustainability
Yishun Health One Improvement Festival
National Healthcare Group
8 April 2025
To relocate the main lobby taxi call button after the completion of A&E Extension and relocation of the old Taxi Stand. The project achieved significant cost savings and enhanced operational resiliency through sustainable practices.
Year Submitted: 2025
Published Date: 08 April 2025
Tags: Cost Saving, Workflow Redesign, Time Saving, Productivity, Care Process ＆ Redesign, Build Environment, Environmental Sustainability, Recycling, Facilities Engineering
About this Content
Aims
To relocate the main lobby taxi call button after the completion of A&E Extension and relocation of the old Taxi Stand. To enable wireless remote calling capabilities, we aim to reduce the walking time of Greeters to press the button positioned on the wall.
Background
The original system was hard-wired, requiring significant cabling work. This involves opening metal cladding panels, resulting in a high cost of $5,226.61. Used refurbished parts from Automated Guide Vehicles (AGV), other automated system parts were salvaged to create a wireless RF system to avoid complex cabling works.
Methods
Used refurbished parts from Automated Guide Vehicles (AGV) and other automated system parts to create a wireless RF system. Additional indoor lighting was added to enhance visibility in the lobby for both users and greeters.
Results
The project achieved a cost avoidance of $5,053.81 by reusing parts from decommissioned older systems. The project costed $172.80, achieved by utilizing refurbished parts and in-house resources, resulting in over 97% savings compared to the vendor's quoted cost of $5,226.61. The project improved patient waiting times for taxi.
Conclusion
The project achieved significant cost savings and enhanced operational resiliency through sustainable practices. It aligns with the Onward 2026 goal of enhancing operational resiliency and ensuring patient satisfaction through innovative changes.
Lessons Learnt
Utilizing refurbished components and in-house expertise can lead to significant cost savings and improved efficiency, supporting long-term operational resilience.
Additional Information
The project supports long-term operational resilience while fostering a more patient-centered environment. The use of refurbished parts from old systems contributed to sustainability.
Keywords
RF System, Cost Savings, Operational Resiliency, Patient Satisfaction, Sustainability
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Khoo Teck Puat Hospital |
Platform(s) | Yishun Health One Improvement Festival |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Tony Yang Shunxing |
Project Member(s) | Murali Balasubramaniyan |
Connect with this contributor!
KTPH & YCH Innovation & Improvement (I&I) Office - i-i@ktph.com.sg
Project Attachment
766_KTPH_OIF 2025_Enhancements For Radio Frequency Taxi Call Button.pdf