Enhancement of eLinen Management System
Care Process & Redesign
Technology
National Healthcare Innovation and Productivity Medals
SingHealth
31 December 2021
Streamline work processes using technology to increase productivity and remain cost-effective. Enhanced system streamlined linen management, improved data accuracy, and upskilled staff.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Technology, Care Process ＆ Redesign, Digitalisation, Automation, Robotics/Autonomous Systems, Digital Platforms, Quality Improvement, Workflow Redesign, Productivity, Cost Saving, Manhour Saving
About this Content
Aims
Streamline work processes using technology to increase productivity and remain cost-effective.
Background
Manual processes caused delays, unclear records, and duplication, increasing workload inefficiency.
Methods
Introduced tablets for linen input, applied Pareto analysis to root causes, and implemented PDSA approach.
Results
Reduced linen packing time by 3.5 mins/trolley (42% improvement); saved $4,471 annually in manpower cost.
Conclusion
Enhanced system streamlined linen management, improved data accuracy, and upskilled staff.
Lessons Learnt
Addressing data accuracy, user adoption, and clear workflows is critical for efficiency gains.
Keywords
Linen Management, Automation, Cost Savings, PDSA, Pareto Analysis
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Lim ShiHui Celine |
Project Member(s) | Charis Chang Pei Lee |
Connect with this contributor!
Lim ShiHui Celine - celine.lim.s.h@sgh.com.sg
Project Attachment
445_SGH_NHIP_2021_Enhancement_of_eLinen_Management_System_combine.pdf