Enhanced Communication on Collection of Prescriptions and Referrals at Urgent O&G Centre (UOGC), KK Women’s and Children’s Hospital
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2021
To reduce the time spent contacting patients for prescription/referral collection by 50% within 2 months. Electronic messaging improves communication and reduces patient delays effectively.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Access To Care, Turnaround Time, Waiting Time, Value Based Care, Productivity, Time Saving, Manhour Saving
About this Content
Aims
To reduce the time spent contacting patients for prescription/referral collection by 50% within 2 months.
Background
Nurses spend over 45 minutes daily contacting patients for prescription or referral collection, causing delays.
Methods
Implemented Bizlive electronic messaging system to streamline communications and contact patients faster.
Results
Decreased contact time from 4 minutes to 1.5 minutes, with a 64% time reduction and enhanced patient communication.
Conclusion
Electronic messaging improves communication and reduces patient delays effectively.
Lessons Learnt
Leveraging technology minimizes disruptions, increases efficiency, and optimizes manpower usage.
Additional Information
Singapore Healthcare Management (SHM) 2021: Shortlisted Project (Communications Category)
Keywords
Electronic Messaging System, Prescription Collection, Communication
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women and Children Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Nursing, Pharmacy |
Applicable Specialty or Discipline | Obstetrics and Gynaecology, Paediatrics |
Project Lead(s) | Riza Umlas Tungul |
Project Member(s) | Nurulain Bte Hassan |
Connect with this contributor!
Riza Umlas Tungul - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C_516_KKH_SHM_2021_Enhanced_Communication_on_Collection_of_Prescriptions_and_Referrals_at_UOGC.pdf