Enhance the efficiency of Senior Grade Fee (SGF) administration with e-SGF Process
Care Process & Redesign
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2018
Enhance Senior Grade Fee (SGF) administration with an automated e-SGF process. The e-SGF process enhanced efficiency, reduced errors, and supported Finance and HR teams in timely payroll administration.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Care Process ＆ Redesign, Technology, Quality Improvement, Productivity, Cost Saving, Time Saving, Turnaround Time, Operational Management, Financial Management, Digitalisation, Automation, Financial Services/FinTech
About this Content
Aims
Enhance Senior Grade Fee (SGF) administration with an automated e-SGF process.
Background
Manual payroll processing for SGF was labor-intensive and error-prone, necessitating a streamlined system.
Methods
Developed the e-SGF process with automated data extraction, pooled SGF calculations, and downloadable reports for verification.
Results
Reduced SGF payroll processing time by 68%, saving 1,252 man-hours annually and achieving $30,960 in cost savings.
Conclusion
The e-SGF process enhanced efficiency, reduced errors, and supported Finance and HR teams in timely payroll administration.
Lessons Learnt
Automation improves process control, computation accuracy, and staff satisfaction.
Additional Information
Singapore Healthcare Management 2018 – Highlighted Initiative for Finance Automation.
Keywords
Payroll Automation, Process Improvement, e-SGF, Cost Savings, Data Accuracy.
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Amanda Lim |
Project Member(s) | Dorothy Kwok |
Connect with this contributor!
Amanda Lim - amanda.lim.j.y@sgh.com.sg