Enhance Patient Experience with self-service Mobile registration for SOC Visit
Care Process & Redesign
Technology
National University Health System Quality Improvement
National University Health System
31 December 2020
Improve patient experience and achieve 20% appointment actualization via self-service apps. Self-service mobile registration enhanced patient experience and reduced waiting times.
Year Submitted: 2020
Published Date: 31 December 2020
Tags: Technology, Care Process ＆ Redesign, Digital Health, Mobile Health, Digital Apps, Value Based Care, Patient Satisfaction, Utilisation
About this Content
Aims
Improve patient experience and achieve 20% appointment actualization via self-service apps.
Background
Patients queued for 5–10 minutes to register physically, causing delays and inefficiencies.
Methods
Launched HealthHub mobile registration with E-queue tickets; implemented patient outreach and digital solutions.
Results
35% adoption rate of e-queue tickets; 89.5% found HealthHub mobile registration easy and convenient.
Conclusion
Self-service mobile registration enhanced patient experience and reduced waiting times.
Lessons Learnt
COVID-19 accelerated adoption; leveraging technology improved operations efficiency and productivity.
Keywords
HealthHub, Self-Service Apps, Mobile Registration, Patient Experience, Digital Health
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Lynn Chen |
Project Member(s) | Sim Siew Ngoh |
Connect with this contributor!
Lynn Chen - lynn_chen@nuhs.edu.sg