Enhance, Expand, Empower – Transformation of Financial Assistance Workforce in MSW Department, IMH
Care Process & Redesign
Workforce Transformation
National Healthcare Innovation and Productivity Medals
National Healthcare Group
31 December 2020
To enhance financial assistance workforce by expanding roles and empowering Social Work Assistants (SWAs). Improved patient care and staff satisfaction by allowing MSWs to focus on more complex cases.
Year Submitted: 2020
Published Date: 31 December 2020
Tags: Care Process ＆ Redesign, Workforce Transformation, Workflow Redesign, Informal Workforce Transformation, Job Redesign, Quality Improvement, Patient Satisfaction
About this Content
Aims
To enhance financial assistance workforce by expanding roles and empowering Social Work Assistants (SWAs)
Background
Financial assistance work in the MSW department was limited by high demand, resulting in MSWs being overburdened with administrative work.
Methods
Up-skilling SWAs to handle financial assistance cases, allowing MSWs to focus on more complex psychosocial cases
Results
SWAs handling 40% of Medifund applications saved MSWs a full-time equivalent, improving overall service efficiency
Conclusion
Improved patient care and staff satisfaction by allowing MSWs to focus on more complex cases
Lessons Learnt
Clear communication, structured training, and gradual role implementation are essential in workforce redesign
Keywords
Workforce Redesign, Job Redesign, Staff Empowerment, Financial Assistance, Social Work Assistants
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Institute of Mental Health |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Allied Health, Healthcare Administration |
Applicable Specialty or Discipline | Medical Social Workers, Healthcare Administrators |
Project Lead(s) | |
Project Member(s) |
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Project Attachment
133_IMH_NHIP_Transformation_of_Financial_Assistance_Workforce_in_IMH_combine.pdf