Enabling Communication with Migrant Worker Patients (MWPs) at Bright Vision Hospital (BVH)
31 December 2021
Project Categories
Care Continuum
Care Process & Redesign
Technology
Platform
Singapore Healthcare Management Congress
Cluster
SingHealth
Enable communication for MWPs using prepaid phones to address psychosocial needs during hospitalization. Sustained communication solutions are key to enhancing patient satisfaction and psychosocial support.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Technology, Care Continuum, Value Based Care, Patient Satisfaction, Patient Reported Experience Measures, Information ＆ Communication Technology, Smartphone, Population Health, Mental Health
About this Content
Aims
Enable communication for MWPs using prepaid phones to address psychosocial needs during hospitalization.
Background
MWPs faced difficulties contacting families and employers due to lack of phone credit or Wi-Fi access.
Methods
Topped up phone cards, used AI-driven multilingual communication tools, and leveraged donor funding.
Results
81% of MWPs benefited; feedback indicated high satisfaction with communication facilitation.
Conclusion
Sustained communication solutions are key to enhancing patient satisfaction and psychosocial support.
Lessons Learnt
Empowering MWPs with affordable communication access greatly enhances well-being and engagement.
Additional Information
Shortlisted Project (Communications Category).
Keywords
Migrant Workers, Psychosocial Needs, Communication Tools
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | SingHealth Community Hospital, Bright Vision Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration, Allied Health |
Applicable Specialty or Discipline | Healthcare Administrators, Medical Social Workers, Psychology |
Project Lead(s) | Eunice Chin |
Project Member(s) | Lim Lutin |
Connect with this contributor!
Eunice Chin - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C512_SCH_SHM_2021_Enabling_Communication_with_Migrant_Worker_Patients.pdf (opens in new tab)