Empowering Patients with Chronic Pain Management
Care Process & Redesign
National Healthcare Innovation and Productivity Medals
SingHealth
31 December 2023
To improve elderly patients’ ability to self-manage chronic pain, extending clinic visit intervals by 100% over 6 months. Effective nurse-led telephonic reviews for chronic pain patients improve healthcare system efficiency and patient satisfaction.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Quality Improvement, Clinical Practice Improvement, Workflow Redesign, Value Based Care, Patient Satisfaction
About this Content
Aims
To improve elderly patients’ ability to self-manage chronic pain, extending clinic visit intervals by 100% over 6 months.
Background
Elderly patients with chronic pain frequently visit clinics due to comorbidities, mobility impairments, and poor medication compliance.
Methods
Nurse-led telephonic reviews, patient education, and tailored interventions to enhance pain management and compliance.
Results
Increased clinic visit intervals by 185% (from 5.36 to 15.29 weeks); 0 ED visits for pain; savings of SGD 2,091 for 17 patients over 6 months.
Conclusion
Effective nurse-led telephonic reviews for chronic pain patients improve healthcare system efficiency and patient satisfaction; suitable for wider implementation.
Lessons Learnt
Regular nurse-led follow-ups and patient education significantly enhance self-management, reduce costs, and improve quality of life.
Additional Information
Singapore Healthcare Management Congress 2023 – Excellence in Chronic Pain Management
Keywords
Nurse-Led Telephonic Support, Patient Self-Management
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Sengkang General Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Nursing |
Applicable Specialty or Discipline | Anaesthesiology |
Project Lead(s) | Jeslyn Foo |
Project Member(s) | Rahimah Binte Mohamed Rais |
Connect with this contributor!
Ms Jeslyn Foo - Jeslyn.foo.j.l@skh.com.sg
Project Attachment
C_856_SKH_NHIP_2023_Empowering_Patients_with_Chronic_Pain_Management.pdf