Embrace the Tides of CHANGE - Upskill and Reskill
Workforce Transformation
National Healthcare Innovation and Productivity Medals
SingHealth
31 December 2020
To stop creating paper records, promote electronic documentation, and upskill staff with digital skills. Workforce transformation led to upskilled staff, improved productivity, and optimized patient care.
Year Submitted: 2020
Published Date: 31 December 2020
Tags: Workforce Transformation, Job Redesign, Upskilling, Workforce Productivity, Workforce Sustainability
About this Content
Aims
To stop creating paper records, promote electronic documentation, and upskill staff with digital skills.
Background
Growing physical paper records required space, time, and resources; digitization costs from vendors were unsustainable.
Methods
Optimized electronic documentation, stopped creating outpatient paper records, and trained staff on scanning processes.
Results
Achieved 75% reduction in paper records, 57% fewer new records created, and $3.6M cost avoidance.
Conclusion
Workforce transformation led to upskilled staff, improved productivity, and optimized patient care.
Lessons Learnt
Swift planning, effective communication, and ongoing progress monitoring are essential for success.
Additional Information
Recognized under National HIP Medals 2020; achieved significant cost savings and workforce transformation.
Keywords
Workforce Transformation, Digitalization, Scanning, Skills Upskilling, Cost Avoidance
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Changi General Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Rosy Tai |
Project Member(s) | Tham Yu Ying |
Connect with this contributor!
Rosy Tai - Rosy_Tai@cgh.com.sg
Project Attachment
435_CGH_NHIP_2020_Embrace_the_Tides_of_CHANGE_Upskill_and_Reskill_combined.pdf