Electronic Meal Ordering System (EMOS)
Care Process & Redesign
Technology
National Healthcare Innovation and Productivity Medals
Agency for Integrated Care - Intermediate and Long Term Care
31 December 2022
Reduce the total time taken for meal ordering by 50% within 6 months of implementation. The new system led to significant time and cost savings, with the potential for wider adoption in other healthcare settings.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Technology, Productivity, Time Saving, Quality Improvement, Job Effectiveness, Digitalisation, Digital Platforms, Digital Health, Digital Apps, Manhour Saving, Cost Saving
About this Content
Aims
Reduce the total time taken for meal ordering by 50% within 6 months of implementation.
Background
The previous meal ordering system was inefficient, manual, and prone to errors, which increased workload for staff and compromised patient safety.
Methods
Developed a new electronic meal ordering system (EMOS) that integrates with the hospital's electronic medical records, automating the ordering process and reducing human error.
Results
Reduced meal ordering time by 50%, improved patient safety by reducing manual errors, and saved time for staff, which could be redirected to patient care.
Conclusion
The new system led to significant time and cost savings, with the potential for wider adoption in other healthcare settings.
Lessons Learnt
Key challenges included resistance to change and issues with system integration, but the benefits outweighed these initial difficulties.
Keywords
Meal Ordering, Automation, Patient Safety, Process Improvement, Efficiency
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | Agency for Integrated Care - Intermediate and Long Term Care |
Organization(s) Involved | Ang Mo Kio Thye Hua Kwan Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Allied Health |
Applicable Specialty or Discipline | Nutrition ＆ Dietetics |
Project Lead(s) | Yak Gai Wee |
Project Member(s) | Sheue Mei Tong |
Connect with this contributor!
Yak Gai Wee - gaiwee_yak@amkh.org.sg
Project Attachment
C_41_AMK_THKH_NHIP_2022_Electronic_Meal_Ordering_System_EMOS.pdf