ED Virtual Ward (Interim)
Care Process & Redesign
Technology
National University Health System Quality Improvement
National University Health System
31 December 2022
Create an ED Virtual Ward to qualify patients for inpatient subsidies, reducing time for claims to 5 minutes. Virtual Ward model improved financial accessibility and reduced manual errors.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Technology, Quality Improvement, Workflow Redesign, Digital Health, Digitalisation, Digital Platforms, Operational Management, Financial Management, Productivity, Cost Saving, Automation
About this Content
Aims
Create an ED Virtual Ward to qualify patients for inpatient subsidies, reducing time for claims to 5 minutes.
Background
ED lodger patients faced high bills without subsidy eligibility; manual processes caused delays.
Methods
Adopted NGEMR workflows, engaged stakeholders, and tested automation to enable subsidy claims.
Results
Complaints reduced by 70%; processing time for claims cut from 3 days to 5 minutes.
Conclusion
Virtual Ward model improved financial accessibility and reduced manual errors.
Lessons Learnt
Automation and clear communication between departments streamline patient care.
Keywords
ED Virtual Ward, Subsidy Framework, Automation, Patient Lodgers
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Nursing, Medical |
Applicable Specialty or Discipline | Emergency Medicine, Healthcare Administrators, Patient Service Associate |
Project Lead(s) | Gary Choa |
Project Member(s) | Esther Tan |
Connect with this contributor!
Foo Jia Ming - foo_jia_ming@nuhs.edu.sg