ED-OT-ICU Seamless Transfer
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2019
To achieve 100% complete handover compliance for ED-OT-ICU transfers to enhance patient safety and outcomes. Standardized handover processes using EPIC templates ensured comprehensive patient information transfer.
Year Submitted: 2019
Published Date: 31 December 2019
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Value Based Care, Safe Care, Adherence Rate
About this Content
Aims
To achieve 100% complete handover compliance for ED-OT-ICU transfers to enhance patient safety and outcomes.
Background
Critical patient information was often missing during multi-departmental transfers, compromising safety.
Methods
Implemented standardized SmartPhrase templates and conducted training for ED, OT, and ICU staff.
Results
Improved compliance to 100% for handover information accuracy and completeness; enhanced patient outcomes post-transfer.
Conclusion
Standardized handover processes using EPIC templates ensured comprehensive patient information transfer.
Lessons Learnt
Continuous monitoring and "champion" system improve workflow adherence and foster departmental collaboration.
Keywords
ED to OT to ICU, Workflow Standardization, Patient Safety
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Nursing |
Applicable Specialty or Discipline | Intensive Care Medicine, Emergency Medicine, Surgery |
Project Lead(s) | Tan Shieh Tein |
Project Member(s) | Alaine Teu |
Connect with this contributor!
Tan Shieh Tein - shienn92@gmail.com