eBills – A Paradigm Shift
Care Process & Redesign
Technology
National Healthcare Innovation and Productivity Medals
National Healthcare Group
31 December 2024
Digitize hospital bill delivery via the Health Buddy App, reducing reliance on hardcopy bills and improving sustainability. eBills streamlined billing operations, improved patient convenience, and enhanced sustainability.
Year Submitted: 2024
Published Date: 31 December 2024
Tags: Technology, Care Process ＆ Redesign, Digital Health, Mobile Health, Digital Apps, Digitalisation, Financial Services/FinTech, Operational Management, Financial Management
About this Content
Aims
Digitize hospital bill delivery via the Health Buddy App, reducing reliance on hardcopy bills and improving sustainability.
Background
Healthcare digitization is necessary for operational efficiency and environmental sustainability. eBills reduce manual processes and enhance patient accessibility to financial records.
Methods
Implemented eBill strategy for inpatient and day surgery bills, auto-segregating patients based on SingPass access for digital or printed bills.
Results
Bill printing reduced from 100% to 6.43% within 8 months. Estimated annual cost savings of $22,627 on consumables and maintenance. Increased productivity saved 390 man-hours annually.
Conclusion
eBills streamlined billing operations, improved patient convenience, and enhanced sustainability. Future efforts focus on expanding adoption across more departments.
Lessons Learnt
Holistic communication, agile mindset, and early stakeholder engagement are key for digital transformation success.
Keywords
eBill, SingPass, Hospital Bills, Sustainability, Document Output Management System
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Tan Tock Seng Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Allied Health, Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | James Chew |
Project Member(s) | Ong Yin Woon |
Connect with this contributor!
James Chew - james.chew.t.t@skh.com.sg