Early Discharge for Inpatients Effective Communication is the Cornerstone of Change Management Process
Care Continuum
Organisational Leadership
Singapore Healthcare Management Congress
SingHealth
31 December 2023
To reduce bed waiting times at ED and increase efficiency for inpatient discharges. Clear communication and collaboration are pivotal to successful change management in inpatient discharge processes.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Continuum, Organisational Leadership, Inpatient Care, Change Management
About this Content
Aims
To reduce bed waiting times at ED and increase efficiency for inpatient discharges.
Background
Delayed discharges caused bottlenecks in ED and limited bed availability for new admissions.
Methods
Communicated changes to discharge times via staff briefings, FAQs, EDMs, posters, and patient notifications in multiple languages.
Results
Increased discharges before noon from 7.5% to 24.7%. Available weekday beds before 12 PM rose from 200 to 600 monthly, saving 270 wait hours.
Conclusion
Clear communication and collaboration are pivotal to successful change management in inpatient discharge processes.
Lessons Learnt
Detailed communication and feedback from staff and patients enable smoother implementation of discharge changes.
Additional Information
Singapore Healthcare Management Congress 2023 – 2nd Prize (Communications category)
Keywords
Change Management, Discharge Process
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Sengkang General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Lee Jin Jin |
Project Member(s) | Farahliyana Nurulsyazana |
Connect with this contributor!
Lee Jin Jin - singaporehealthcaremanagement@singhealth.com.sg