E-Transformation – Going Digital for Pre- and Post-Course Administration
Care Process & Redesign
Technology
Training ＆ Education
Singapore Healthcare Management Congress
SingHealth
31 December 2018
To enhance work effectiveness by digitizing pre- and post-course administration processes. Digital transformation significantly improved course administration and staff learning experiences.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Care Process ＆ Redesign, Technology, Training ＆ Education, Quality Improvement, Workflow Redesign, Job Redesign, Digitalisation, Digital Platforms, Education Platform, Learning Management, Virtual Learning Platform
About this Content
Aims
To enhance work effectiveness by digitizing pre- and post-course administration processes.
Background
Manual course administration processes were time-consuming and prone to errors.
Methods
Utilized online platforms and tools to streamline processes, encourage staff proactiveness, and reduce resource usage.
Results
41% more applications and 12% more evaluations were processed with 43%-45% reduction in man-hours.
Conclusion
Digital transformation significantly improved course administration and staff learning experiences.
Lessons Learnt
Digitization reduces errors, enhances efficiency, and enables focus on strategic initiatives.
Additional Information
Singapore Healthcare Management 2018 – Shortlisted Project (Digital Transformation Category).
Keywords
Online Course Administration, Learning Management System.
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore Health Services |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Lindy Sim Hui Jing |
Project Member(s) | Tong Yi Kai |
Connect with this contributor!
Lindy Sim Hui Jing - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C68_SingHealth_SHM_2018_E_Transformation_Going_Digital_for_Pre_and_Post_Course_Admin.pdf