e-PASS – An Electronic Pre-Anaesthesia Self-Screening Questionnaire to Reduce Face-to-Face Consultations
Care Process & Redesign
Technology
National Healthcare Innovation and Productivity Medals
National Healthcare Group
31 December 2021
Develop a low-cost solution to manage PAC’s rising workload and identify low-risk patients remotely. ePASS reduced PAC workload, improved efficiency, and provided cost-effective, patient-centric care.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Technology, Care Process ＆ Redesign, Digitalisation, Automation, Digital Platforms, Quality Of Life, Workflow Redesign, Productivity, Time Saving, Manhour Saving, Cost Saving
About this Content
Aims
Develop a low-cost solution to manage PAC’s rising workload and identify low-risk patients remotely.
Background
PAC workloads increased while manpower remained stagnant; low-risk patients consumed resources unnecessarily.
Methods
Developed an ePASS questionnaire on FormSG, integrated telephone screening (TPS) for low-risk patients, and conducted iterative PDSA cycles.
Results
Reduced PAC workload by 230 patients in 6 months; saved $64,500 annually in manpower and $108,446 in consultation fees.
Conclusion
ePASS reduced PAC workload, improved efficiency, and provided cost-effective, patient-centric care.
Lessons Learnt
Simple, low-cost IT solutions can address workload issues when combined with structured feedback and process optimization.
Additional Information
Scalable solution to other specialties for reducing outpatient workload using self-reported data.
Keywords
ePASS, Pre-Anaesthesia, PAC, Workflow Efficiency, IT Innovation, Cost Savings
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Eileen Sim |
Project Member(s) | Hairil Rizal Bin Abdullah |
Connect with this contributor!
Dr Eileen Sim - eileen.sim.y.l@singhealth.com.sg