Driving Mental Health Excellence Through Data Innovation
Care Process & Redesign
Technology
National Healthcare Innovation and Productivity Medals
Others
26 December 2025
To drive mental health excellence through data innovation and improve mental health outcomes by providing a holistic. The CRM system has enabled Brahm Centre to save time and funds, allowing them to focus on organizing events that promote healthier.
Year Submitted: 2025
Published Date: 26 December 2025
Tags: Care Process ＆ Redesign, Productivity, Cost Saving, Quality Improvement, Workflow Redesign, Technology, Data Management
About this Content
Aims
To drive mental health excellence through data innovation and improve mental health outcomes by providing a holistic framework of client care and organization.
Background
Brahm Centre is a mindfulness-based charity established in 2012, providing services to nearly 14,000 individuals, including youth, seniors, and corporate clients. They specialize in care management and the promotion of mental well-being.
Methods
The organization established a Customer Relationship Management (CRM) system to streamline and automate processes, providing a holistic client view. The CRM was customized in Salesforce based on staff feedback and facilitated services like Advance Care Planning and counseling.
Results
Since implementing the CRM system in 2021, the client base has increased by 270% annually, with significant increases in case records, referral tracking, and assessment processes. The number of discharged clients rose by 600%, reducing the manual effort needed to track client data.
Conclusion
The CRM system has enabled Brahm Centre to save time and funds, allowing them to focus on organizing events that promote healthier lifestyles and positively impact the community.
Lessons Learnt
The need for organized client data is crucial to avoid missed assessments and follow-ups. The CRM system has proven effective in consolidating client information and improving service delivery.
The organization faces challenges in meeting the detailed mental health data requirements for government grants, which are necessary for funding.
Keywords
Mental Health, CRM System, Data Innovation, Customer Relationship Management
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | Others |
Organization(s) Involved | Brahm Centre |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators, Facilities Management, InfoTech, Operations |
Project Lead(s) | Jee Mun Wai |
Project Member(s) | Cher Quan |
Connect with this contributor!
Jee Mun Wai - munwai@brahmcentre.com
Cher Quan - cher@brahmcentre.com
Project Attachment
148_Brahm_Centre_NHIP_2024_Driving_Mental_Health_Excellence_Through_Data_Innovation.pdf