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Care Process & Redesign
Environmental Sustainability
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2023
To reduce LOI printouts and develop a sustainable digital workflow for Endocrinology referrals. Digitalization of LOI processes improved efficiency, reduced paper wastage, and created scalable workflows.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Technology, Care Process ＆ Redesign, Environmental Sustainability, Digitalisation, Automation, Quality Improvement, Workflow Redesign, Paper Waste, Productivity, Time Saving
About this Content
Aims
To reduce LOI printouts and develop a sustainable digital workflow for Endocrinology referrals.
Background
Manual printing of LOIs for MINDEF referrals caused inefficiencies, paper wastage, and workflow delays.
Methods
Introduced shared folders for digital storage and retrieval of LOIs, eliminating the need for printing.
Results
Saved 108 printouts/month, reduced staff walking/searching time by 324 minutes/month, and improved workflow efficiency.
Conclusion
Digitalization of LOI processes improved efficiency, reduced paper wastage, and created scalable workflows.
Lessons Learnt
Sustainable digital workflows reduce time, errors, and improve environmental sustainability.
Keywords
Digital Workflow, Paper Reduction, Sustainability, Efficiency
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators, Endocrinology |
Project Lead(s) | Faith Ng Shu Yi |
Project Member(s) | Chang Rui Fen |
Connect with this contributor!
Faith Ng Shu Yi - singaporehealthcaremanagement@singhealth.com.sg