Diving into The Abyss S11 Outbreak
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2022
Quickly identify risks, implement mitigation measures, and ensure care on-site while reducing hospital strain. Collaborative efforts ensured high standards of care at appropriate sites, conserving resources and enhancing patient and community.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Operational Management, Resource Allocation, Risk Management
About this Content
Aims
Quickly identify risks, implement mitigation measures, and ensure care on-site while reducing hospital strain.
Background
COVID-19 outbreak in dormitories posed a high risk of overwhelming SKH Emergency Department and isolation facilities.
Methods
Mass swab and serology operations, health screening, and admission to isolation blocks; partnerships with dormitory operators, SAF, SPF, MOM; teleconsultation services, and education for dormitory workers to mitigate transmission and improve efficiency.
Results
Reduced ED visits, improved management of COVID-positive cases, 13,000 workers managed with no overwhelming of SKH facilities.
Conclusion
Collaborative efforts ensured high standards of care at appropriate sites, conserving resources and enhancing patient and community safety.
Lessons Learnt
Effective communication, teamwork, and clear protocols significantly improve crisis response.
Additional Information
2nd Prize (Risk Management category) at Singapore Healthcare Management Congress 2022.
Keywords
COVID-19, Risk Mitigation
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Sengkang General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Nursing, Medical |
Applicable Specialty or Discipline | Emergency Medicine, Epidemiology, Infectious Diseases |
Project Lead(s) | Lee Mao Sheng |
Project Member(s) | Ong Biauw Chi |
Connect with this contributor!
Lee Mao Sheng - singaporehealthcaremanagement@singhealth.com.sg