Distribution of Transport Promotion Codes
Organisational Leadership
Technology
National Healthcare Innovation and Productivity Medals
SingHealth
31 December 2021
Distribute large quantities of unique transport promo codes efficiently, minimizing errors and waste. Successfully engaged staff while ensuring accurate, timely, and cost-effective code distribution.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Technology, Organisational Leadership, Digitalisation, Automation, Robotics Process Automation, Human Resource, Staff Recognition, Staff Wellbeing
About this Content
Aims
Distribute large quantities of unique transport promo codes efficiently, minimizing errors and waste.
Background
SGH received 15,850 unique transport codes worth $97,750 as appreciation gifts for staff during COVID-19.
Methods
Leveraged Robotic Process Automation (RPA) and Form.SG to automate SMS distribution and manage staff responses.
Results
Completed 15,850 code distributions in 8 hours vs. 88 manual hours; eliminated errors and reduced wastage.
Conclusion
Successfully engaged staff while ensuring accurate, timely, and cost-effective code distribution.
Lessons Learnt
Small, simple steps like RPA implementation can yield significant operational efficiency gains.
Additional Information
Recognized for optimizing processes through technology-driven solutions.
Keywords
RPA, Automation, Transport Codes, COVID-19, Staff Appreciation
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Eugene Lim Tow Ming |
Project Member(s) | Grace Ong Xing Yue |
Connect with this contributor!
Eugene Lim Tow Ming - Eugene.lim.t.m@sgh.com.sg
Project Attachment
443_SGH_NHIP_2021_Distribution_of_Transport_Promotion_Codes_combine.pdf