Discharged Patient Appointments Workflow Enhancements
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2021
Ensure 100% of discharged patients are aware of follow-up appointment details and 90% receive letters before discharge. Workflow changes successfully enhanced patient care and operational efficiency.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign
About this Content
Aims
Ensure 100% of discharged patients are aware of follow-up appointment details and 90% receive letters before discharge.
Background
30% of readmitted patients in 2020 reported not receiving appointment details, leading to no-shows and potential safety risks.
Methods
Implemented new workflows with systematic tracking, SMS reminders for unreachable patients, and regular audits.
Results
Achieved 93% compliance with discharge letter delivery; improved patient satisfaction and reduced follow-up anxiety.
Conclusion
Workflow changes successfully enhanced patient care and operational efficiency.
Lessons Learnt
Regular audits and re-training of staff enhance workflow sustainability and compliance.
Keywords
Discharge Letters, Appointment Follow-Up
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital, Jurong Community Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Patient Service Associate |
Project Lead(s) | Nurfarina |
Project Member(s) | Liyana |
Connect with this contributor!
Ken Kok Hon Kan - ken_kok_hon_kan@nuhs.edu.sg
Project Attachment
C189_NTFGH_JCH_QM_2021_Discharged_Patient_Appointments_Workflow_Enhancements.pdf