DigiZoom: Great Way to Financial Counselling
Care Process & Redesign
Technology
National Healthcare Innovation and Productivity Medals
SingHealth
31 December 2024
Reduce hospital waiting time, digitize financial counselling processes, and improve patient experience. The successful pilot at KKH will be expanded beyond Admissions to enhance other patient services.
Year Submitted: 2024
Published Date: 31 December 2024
Tags: Technology, Care Process ＆ Redesign, Digital Health, Telehealth, Tele-Consultation, Quality Improvement, Lean Methodology
About this Content
Aims
Reduce hospital waiting time, digitize financial counselling processes, and improve patient experience.
Background
Elective patients previously had multiple physical interactions before admission, increasing hospital time and inefficiencies. Financial counselling (FC) required in-person visits.
Methods
Introduced virtual financial counselling via Zoom, allowing patients to complete FC remotely and store documents digitally.
Results
Reduced patient hospital dwelling time, saved $21,000 annually on storage, cut counter transaction time by 16%, and improved patient experience.
Conclusion
The successful pilot at KKH will be expanded beyond Admissions to enhance other patient services.
Lessons Learnt
Digitalization enhances efficiency and patient satisfaction while reducing operational costs.
Keywords
Digital Health, Telehealth, Financial Counselling, Virtual Support, Workflow Efficiency
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Douglas Chew |
Project Member(s) | Wong Han Yong |
Connect with this contributor!
Wong Han Yong - wong.han.yong@kkh.com.sg
Project Attachment
1011_KKH_NHIP_2024_DigiZoom_Great_way_to_Financial_Counselling.pdf