Digitalization of Staff Medical Claims Approval Process with Enhanced Security
Care Process & Redesign
Organisational Leadership
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2022
To ensure business continuity during the pandemic, minimize risks of unauthorized access to confidential reports, and. The digital system enabled secure, efficient claims processing with full PDPA compliance, suitable for remote work scenarios.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Technology, Care Process ＆ Redesign, Organisational Leadership, Digitalisation, Digitisation, Productivity, Time Saving, Quality Improvement, Job Effectiveness, Risk Management, Records Management
About this Content
Aims
To ensure business continuity during the pandemic, minimize risks of unauthorized access to confidential reports, and improve claim processing turnaround time.
Background
Challenges during mandatory work-from-home included risks of unauthorized access to physical claim reports and processing delays.
Methods
Digitalization of claims in standardized PDF format, with digital signatures, secure storage, and email submission.
Results
Reduced claim processing turnaround from 4.48 days (2020) to 1.80 days (2021), with enhanced document security.
Conclusion
The digital system enabled secure, efficient claims processing with full PDPA compliance, suitable for remote work scenarios.
Lessons Learnt
Standardizing and securing digital processes significantly reduced bottlenecks and risks associated with physical documents.
Additional Information
Singapore Healthcare Management Congress 2022 – Excellence in Digitalization
Keywords
PDPA, Confidential Documents, Classified Documents, Claim Processing, Bottleneck, Unauthorized Access, Risk Mitigation
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women and Children Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Agnes Long Yuan |
Project Member(s) | Evelyn Teo |
Connect with this contributor!
Agnes Long Yuan - singaporehealthcaremanagement@singhealth.com.sg