Digitalisation of Registration Process for more Accessible Mammogram Screening
Care Process & Redesign
Technology
National Healthcare Innovation and Productivity Medals
National Healthcare Group
31 December 2021
To transform mammogram registration processes to improve accessibility, streamline workflow, and reduce PDPA risks. Digitalisation enhanced accessibility, improved process efficiency, and protected data security for mammogram screening registrations.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Technology, Care Process ＆ Redesign, Digitalisation, Digital Platforms, Quality Improvement, Productivity, Cost Saving, Value Based Care, Patient Satisfaction
About this Content
Aims
To transform mammogram registration processes to improve accessibility, streamline workflow, and reduce PDPA risks.
Background
Manual registration processes were inconvenient for housewives and working women. Hardcopy forms posed risks of data errors, delays, and breaches.
Methods
Adopted FormSG to digitalise mammogram registrations. Streamlined workflow, automated data collection, and eliminated reliance on hardcopy forms.
Results
Saved $16,300 annually in manpower costs and $30,800 in partners’ pre-printing costs. 60% of appointments now use electronic forms. Improved patient satisfaction, data security, and accuracy.
Conclusion
Digitalisation enhanced accessibility, improved process efficiency, and protected data security for mammogram screening registrations.
Lessons Learnt
Engage all stakeholders to identify challenges and secure buy-in. Regularly review new digital tools like FormSG for further improvements.
Additional Information
Tangible savings in cost and time enabled reinvestment in patient care and outreach initiatives.
Keywords
Technology, Automation, Preventive Care, Data Security, Process Improvement, Digitalisation, Mammogram Screening, FormSG
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | National Healthcare Group Diagnostics |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Kong Kum Yin |
Project Member(s) | Valencia Khoo |
Connect with this contributor!
Kong Kum Yin - Kum_yin_kong@diagnostics.nhg.com.sg
Project Attachment
366_NHGD_NHIP_2021_Digitazation_of_Registration_Process_for_Accessible_Mammogram_combine.pdf