Digital Transformation of Outpatient Prescriptions in SGH
Care Process & Redesign
Environmental Sustainability
Organisational Leadership
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2021
Implement digital prescriptions across SGH outpatient clinics to improve medication safety and efficiency. Digital prescriptions significantly improve efficiency, reduce errors, and enhance patient experiences across outpatient clinics.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Technology, Care Process ＆ Redesign, Organisational Leadership, Environmental Sustainability, Digitalisation, Automation, Digitisation, Digital Platforms, Quality Improvement, Productivity, Cost Saving, Workflow Redesign, Paper Waste
About this Content
Aims
Implement digital prescriptions across SGH outpatient clinics to improve medication safety and efficiency.
Background
Paper prescriptions were inefficient and prone to safety risks, such as manual errors and misplaced documents.
Methods
Conducted workflow analysis, identified gaps, engaged stakeholders, and piloted the digital Rx system.
Results
Reduced paper prescriptions from 9.3% to 5.3%; saved 26,860 man-hours annually; enhanced patient safety and experience.
Conclusion
Digital prescriptions significantly improve efficiency, reduce errors, and enhance patient experiences across outpatient clinics.
Lessons Learnt
Digital transformation requires comprehensive stakeholder engagement and iterative process improvements.
Additional Information
SHM 2021 Merit Award (Operations Category).
Keywords
Digital Transformation, Prescription, Patient Safety, Efficiency, Process Improvement
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Pharmacy |
Applicable Specialty or Discipline | Pharmacology |
Project Lead(s) | Li Nanlan |
Project Member(s) | Justina Ma Koi Li |
Connect with this contributor!
Li Nanlan - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C481_SGH_SHM_2021_Digital_Transformation_of_Outpatient_Prescriptions_in_SGH.pdf