Digital Transformation of Admission and Billing Documents for Inpatient Services
Care Process & Redesign
Technology
National Healthcare Innovation and Productivity Medals
Agency for Integrated Care - Intermediate and Long Term Care
30 January 2026
To address inefficiencies and wastages in the physical storing of patient's documents and files by digitalizing the process. The digital transformation project successfully reduced inefficiencies and wastages, aligning with environmental goals and data.
Year Submitted: 2025
Published Date: 30 January 2026
Tags: Care Process ＆ Redesign, Operational Management, Financial Management, Productivity, Cost Saving, Quality Improvement, Workflow Redesign, Technology, Digitalisation
About this Content
Aims
To address inefficiencies and wastages in the physical storing of patient's documents and files by digitalizing the process using existing resources at zero implementation cost by 1st April 2023.
Background
Physical storing of patient's documents involved printing hardcopy forms for financial counselling during admission, filing them, and manually retrieving them for billing and archiving, which was inefficient and costly.
Methods
A SharePoint site 'Admission' was created for mutual access by BO and AR teams. Documents are uploaded into sub-folders organized by Financial Year, Month, Admission Date, and Patient's Folder. Forms requiring original signatures are printed and scanned post-admission. All documents are merged into a single encrypted PDF and uploaded to SharePoint.
Results
Significant reduction in papers printed and elimination of physical storage of patient files, leading to cost savings and increased work process efficiency. Retrieval of documents is now instantaneous via SharePoint.
Conclusion
The digital transformation project successfully reduced inefficiencies and wastages, aligning with environmental goals and data protection regulations.
Lessons Learnt
The project demonstrated the benefits of digital transformation in reducing costs and improving efficiency, with positive feedback from users about reduced paper usage and improved data management.
Future opportunities include automating financial counselling processes and using SharePoint features for better identification of patient schemes.
Keywords
Digitalisation, Cost Saving, Workflow, SharePoint, Patient Documents
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | Agency for Integrated Care - Intermediate and Long Term Care |
Organization(s) Involved | St Luke's Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators, Finance |
Project Lead(s) | Tan Kok Hui |
Project Member(s) | Florence Lim |
Connect with this contributor!
Tan Kok Hui - KokHuiTan@stluke.org.sg
Florence Lim - florencelimpr@stluke.org.sg