Developing a Digital Ready Workforce using Experiential Learning Principles to Innovate Education Admin Processes in SGH Division of Medicine (DOM)
Training ＆ Education
Workforce Transformation
Singapore Healthcare Management Congress
SingHealth
31 December 2022
To implement an educational programme for administrators to improve productivity and reduce turnaround time for processes by. Leveraging digital tools and continuous QI improves efficiency, sustainability, and workforce morale.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Training ＆ Education, Workforce Transformation, Learning Theories ＆ Framework, Learning Approach, Collaborative Learning, Self-Directed Learning, Education Platform, Virtual Learning Platform, Physical Learning Platform, Workforce Performance, Workforce Productivity, Digital Workforce, Experiential Learning
About this Content
Aims
To implement an educational programme for administrators to improve productivity and reduce turnaround time for processes by 50% in 12 months.
Background
Education administration processes were routine yet voluminous, leading to inefficiencies and high consumable costs.
Methods
Introduced digital tools and QI methodologies like R, Python, and gamified learning to transform administrative workflows.
Results
Achieved 68% reduction in turnaround time, saving 558 hours annually. 382 attendees rated the programme 4.32/5.
Conclusion
Leveraging digital tools and continuous QI improves efficiency, sustainability, and workforce morale.
Lessons Learnt
Experiential learning fosters collaboration and enhances productivity, with scope for RPA as a future initiative.
Additional Information
Singapore Healthcare Management Congress 2022 – Excellence in Education Admin Innovation
Keywords
Digital Ready Workforce, Experiential Learning, Work Productivity, Administrative Process
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital, SingHealth Academy |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Gary Ong |
Project Member(s) | Nur Suhaila Bte Ishak |
Connect with this contributor!
Gary Ong - singaporehealthcaremanagement@singhealth.com.sg