Developing a Digital-Ready Workforce through Process Improvement and Innovation
Technology
Training ＆ Education
Workforce Transformation
National Healthcare Innovation and Productivity Medals
SingHealth
31 December 2023
To upskill staff, improve productivity, and promote digital readiness for sustainable transformation. Structured frameworks and targeted training drive workforce transformation and digital adoption.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Workforce Transformation, Technology, Training ＆ Education, Upskilling, Workforce Performance, Workforce Productivity, Job Redesign, Digital Workforce, Digitalisation, Automation, Learning Approach, Self-Directed Learning
About this Content
Aims
To upskill staff, improve productivity, and promote digital readiness for sustainable transformation.
Background
Healthcare workers faced challenges in adapting to digital tools, leading to inefficiencies and skills gaps.
Methods
Developed a 4-phase framework: 1) Assess current digital skills, 2) Conduct targeted training, 3) Implement process automation, 4) Evaluate improvements.
Results
Staff proficiency in digital tools increased from 30% to 80%. Productivity gains of 15% achieved.
Conclusion
Structured frameworks and targeted training drive workforce transformation and digital adoption.
Lessons Learnt
Staff engagement, regular assessments, and hands-on practice are critical for sustained digital readiness.
Additional Information
NHIP 2023 – Best Practice Medal
Keywords
Digital Workforce, Upskilling, Process Automation, Productivity
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration, Nursing, Medical, Pharmacy |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Gary Ong Boon Kiat |
Project Member(s) | Lee Siew Hoon |
Connect with this contributor!
Gary Ong Boon Kiat - gary.ong.b.k@sgh.com.sg