Deposit Collection Reduces No-Show Rates For Sleep Studies
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2018
Reduce monthly no-show rates for sleep studies from 9.1% to 5% through deposit collection. Deposit collection effectively reduced no-shows and optimized resource utilization in the Sleep Lab.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Productivity, Cost Saving, Job Effectiveness, Value Based Care, Utilisation
About this Content
Aims
Reduce monthly no-show rates for sleep studies from 9.1% to 5% through deposit collection.
Background
No-shows, late cancellations, and last-minute rescheduling reduced bed utilization, impacting timely access to sleep studies.
Methods
Implemented a deposit collection system for sleep study appointments; workflow included patient reminders, financial counselling, and FAQs.
Results
No-show rates reduced by 51% from 9.1% to 4.3%; Sleep Lab utilization improved from 80.6% to 89.2%.
Conclusion
Deposit collection effectively reduced no-shows and optimized resource utilization in the Sleep Lab.
Lessons Learnt
Deposit collection improved attendance and patient commitment, ensuring better utilization and efficiency.
Keywords
Deposit Collection, No-Show Rates, Sleep Medicine, Patient Commitment
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Medical |
Applicable Specialty or Discipline | Otolaryngology, Clinical Research |
Project Lead(s) | Cheryl Tan |
Project Member(s) | Shaffinaz Abd Rahman |
Connect with this contributor!
Cheryl Tan - Cheryl_pr_tan@nuhs.edu.sg
Project Attachment
C_144_NTFGH_QM_2018_Deposit_Collection_Reduces_No_Show_Rates_For_Sleep_Studies.pdf