Denture Improvement Project in NDCS (DIPS) Improving the Quality of Dentures made in NDCS Dental Laboratory
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2022
Improve the quality of in-house produced dentures to 75% by March 2022. Improved denture quality through structured interventions; sustained standards achieved.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Quality Improvement, Clinical Practice Improvement
About this Content
Aims
Improve the quality of in-house produced dentures to 75% by March 2022.
Background
Quality of dentures was inconsistent, affecting clinical efficiency and patient outcomes. Feedback from clinicians necessitated improvement.
Methods
Baseline data collection, root cause analysis, Pareto chart analysis, checklist creation, feedback loops via QR codes, and senior technician inspections.
Results
Denture passing rates improved from 45% to 71% (Q3-Q4 2021). Better feedback received from clinicians.
Conclusion
Improved denture quality through structured interventions; sustained standards achieved.
Lessons Learnt
Standardized protocols, visual aids, and feedback mechanisms enhance communication and denture quality.
Additional Information
Presented at Singapore Healthcare Management 2022
Keywords
Dentures, Quality Improvement, Dental Laboratory, Standardization
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | National Dental Centre Singapore |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Medical |
Applicable Specialty or Discipline | Prosthodontics |
Project Lead(s) | See Toh Y L |
Project Member(s) | Vanessa Chia |
Connect with this contributor!
Dr See Toh Y L - singaporehealthcaremanagement@singhealth.com.sg