Delivering Person-Centric, Seamless Care: The NUHS Patient Appointment Consolidate (PAC) Programme
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2018
Consolidate medical appointments for patients with multiple chronic diseases and facilitate shared care arrangements across. Shared care arrangements reduce fragmentation, improve outcomes, and save costs.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Value Based Care, Patient Reported Experience Measures, Utilisation, Length Of Stay, Operational Management, Scheduling ＆ Planning, Access To Care, Waiting Time, Productivity, Cost Saving
About this Content
Aims
Consolidate medical appointments for patients with multiple chronic diseases and facilitate shared care arrangements across care settings.
Background
Patients with multiple chronic diseases faced fragmented care and numerous appointments, leading to poor outcomes and higher healthcare costs.
Methods
Established Primary Care Coordinators (PCCs), implemented shared IT systems, and engaged stakeholders for shared care arrangements.
Results
53% reduction in inpatient admissions; 33% reduction in Specialist Outpatient Clinic visits; improved care continuity and patient empowerment.
Conclusion
Shared care arrangements reduce fragmentation, improve outcomes, and save costs.
Lessons Learnt
Leadership alignment and effective IT systems are crucial; regular engagements strengthen relationships among stakeholders.
Keywords
Process Improvement, Care Redesign, Chronic Disease Management, Patient Appointment Consolidation, Shared IT Systems, NUHS, Seamless Care
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | National University Hospital, St Luke Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | |
Project Member(s) |
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Project Attachment
12_NUHS_NUHS_Patient_Appointment_Consolidation_PAC_Programme_combine.pdf