Deliver Heart Failure Patient Education with Pre-Recorded Video
National University Health System Quality Improvement
National University Health System
31 December 2024
This QI project aims to: • Reduce education time by 30-50% by June 2024. The intervention shows promise for improving patient care by enhancing efficiency and patient satisfaction.
Year Submitted: 2024
Published Date: 31 December 2024
Tags: Quality Improvement, Productivity, Value Based Care, Manhour Saving, Workflow Redesign, Cost Saving, Time Saving
About this Content
Aims
This QI project aims to:
• Reduce education time by 30-50% by June 2024.
• Minimize the repetitive counselling cycle
• Maximize CSN efficiency by allowing documentation while patients view pre-recorded educational videos on tablets (weighs 300grams)
Background
One of the Cardiology Specialty Nurse's roles at NTFGH is to provide Heart Failure education to patients with an ejection fraction less than 50%. The current process relies on cumbersome flip charts, leading to significant time spent repeating content, causing mental fatigue and vocal strain.
Methods
The project involves implementing pre-recorded education videos for patients to address the problems of time consumption and repetitive content delivery.
Results
The adoption of pre-recorded video for HF education reduced the total time spent on education by 45%. Patients expressed a strong preference for video-based education, and the quality of education remained uncompromised.
Conclusion
The intervention shows promise for improving patient care by enhancing efficiency and patient satisfaction.
Lessons Learnt
In summary, the implementation of pre-recorded video for HF education has yielded promising outcomes in terms of time efficiency, patient acceptance, cost saving and knowledge enhancement.
Additional Information
Other specialty nurses and allied health colleagues can explore leveraging the pre-recorded video for patient education. Feedback from surveys informs enhancements and ensures diverse language availability.
Keywords
Heart Failure, Patient Education, Pre-Recorded Video, Cardiology
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Nursing |
Applicable Specialty or Discipline | Cardiology |
Project Lead(s) | Loh Poay Huan |
Project Member(s) | Toh Lay Cheng |
Connect with this contributor!
Toh Lay Cheng - lay_cheng_toh@nuhs.edu.sg