Controlled Distribution System (Diapers and Wet wipes)
Care Process & Redesign
Yishun Health One Improvement Festival
National Healthcare Group
2 April 2025
Mitigate financial losses from uncharged consumables mainly diapers and wet wipes, improve charging efficiency, and. The project aligns with the YH’s Onward 2026 foundation, enhancing charging efficiency and resource accountability to boost.
Year Submitted: 2025
Published Date: 02 April 2025
Tags: Technology, Data Management, Data Analytics, Data Visualization, Digital Health, Digitalisation
About this Content
Aims
Mitigate financial losses from uncharged consumables mainly diapers and wet wipes, improve charging efficiency, and implement a tracking system for the distribution of diapers and wet wipes
Background
Before the implementation of the project, the department incurred significant losses from missed charges, with key contributors being financial losses from uncharged consumables, mainly diapers and wet wipes, which were the department's highest revenue leakage.
Methods
A team was formed to evaluate the process by implementing the PDSA (Plan Do Study Act)model. Items were strictly controlled and stored in a designated area for easy tracking. A manual log was introduced to track item distribution, recorded by staff but charged by the assigned Charge Nurse after every shift. Night shift Charge Nurse updated the daily log.
Results
Achieved a 64% reduction in department revenue loss in 6 months (from $14,608 to$5,241). Enhanced inventory tracking and accountability reduced financial losses and improved staff efficiency in charging.
Conclusion
The project aligns with the YH’s Onward 2026 foundation, enhancing charging efficiency and resource accountability to boost operational reliability.
Lessons Learnt
Regular feedback fosters staff engagement and continuous improvement. Senior nursing management support inspired the team’s commitment and enthusiasm throughout the project. Staff adherence to the new logging system improves billing accuracy and accountability.
Additional Information
1, Controlled Distribution System (Diapers and Wet wipes) implemented in Ward D107 at Yishun Community Hospital. Staff reported satisfaction with improved workflow as the end-of-shift charging reduces their workload during patient care. 2.The One Improvement Festival 2025 (Category E - Innovation in Healthcare) – Top 15 Finalists
Keywords
Inventory, Tracking, Efficiency, Charging, Accountability, Workflow
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Yishun Community Hospital |
Platform(s) | Yishun Health One Improvement Festival |
Healthcare Professional Group(s) | Nursing |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Tan Poh Yin |
Project Member(s) | Muhammad Fairuz Bin Suwandi |
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KTPH & YCH Innovation & Improvement (I&I) Office - i-i@ktph.com.sg