Projects

Complying To Safe Distancing Measures Through Drop And Go Counters

Project Categories

Applied/Translational Research

Care Process & Redesign

Platform

Singapore Healthcare Management Congress

Cluster

SingHealth

31 December 2022

Reduce patient wait time by 20% at Care Coordinator (CC) counters while adhering to safe distancing measures. The Drop-and-Go initiative successfully reduced wait times and enhanced safe distancing compliance, setting the foundation for future.

Year Submitted: 2022
Published Date: 31 December 2022

Tags: Care Process ＆ Redesign, Access To Care, Waiting Time, Quality Improvement, Workflow Redesign, Applied/Translational Research

About this Content

Aims

Reduce patient wait time by 20% at Care Coordinator (CC) counters while adhering to safe distancing measures.

Background

COVID-19 restrictions highlighted the need to reduce wait times and ensure compliance with safe distancing measures at Marine Parade Polyclinic.

Methods

Three PDSA cycles: PDSA1 collaborated with Pharmacy for Drop-and-Go workflow; PDSA2 implemented workflow changes for all counters during peak hours; PDSA3 assigned specific counters and timings for verification and processing.

Results

Wait time at CC counters reduced by 40%, with no patient waiting over 10 minutes. Staff overtime reduced, and workload leveled across counters.

Conclusion

The Drop-and-Go initiative successfully reduced wait times and enhanced safe distancing compliance, setting the foundation for future workflow improvements.

Lessons Learnt

Workflow changes improve patient experience and safety. Dedicated counters reduce errors, streamline appointments, and referrals.

Additional Information

Implemented across other SingHealth Polyclinics.

Keywords

Drop-and-Go, Safe Distancing, Workflow Optimization, Wait Time

Innovators' Details

Healthcare Cluster(s)	SingHealth
Organization(s) Involved	SingHealth Polyclinics
Platform(s)	Singapore Healthcare Management Congress
Healthcare Professional Group(s)	Ancillary Care
Applicable Specialty or Discipline	Healthcare Administrators
Project Lead(s)	Trisyia Asfiah S.
Project Member(s)	Nur Zanaria Syafiqah Azman Chua Elean Lina Mohd Isa Yvonne Tang Low Siew Hua Zeenatun Nisa Rajeswari K. Pauline Tay Rose Phua Yap Kar Pheng Syarina Sha’ari

Connect with this contributor!

Trisyia Asfiah S. - singaporehealthcaremanagement@singhealth.com.sg

Project Attachment

827_SHP_SHM_2022_COMPLYING_TO_SAFE_DISTANCING_MEASURES_THROUGH_DROP_AND_GO_COUNTERS.pdf