Communicate with I-CARE
Training ＆ Education
Singapore Healthcare Management Congress
SingHealth
31 December 2018
Develop the NDCS I-CARE Communications Model for relationship-centered communication to improve clinician-patient. I-CARE is a replicable communication model for improving clinical relationships and patient satisfaction.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Training ＆ Education, Education Platform, Learning Theories ＆ Framework, Experiential Learning, Team Based Learning, Virtual Learning Platform
About this Content
Aims
Develop the NDCS I-CARE Communications Model for relationship-centered communication to improve clinician-patient interactions and patient outcomes.
Background
Studies indicated that communication significantly influences patient satisfaction and compliance.
Methods
Developed the I-CARE framework, incorporating eLearning modules and scenario-based workshops using Standardized Patients.
Results
Improved HCAHPS scores for communication domains; increased confidence in applying learned skills.
Conclusion
I-CARE is a replicable communication model for improving clinical relationships and patient satisfaction.
Lessons Learnt
Empathy and engagement-centered training are effective for better communication.
Additional Information
Singapore Healthcare Management 2018 – Highlighted Initiative for Communication Training.
Keywords
Communication Skills, Patient Satisfaction, HCAHPS, eLearning, Experiential Learning.
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | National Dental Centre Singapore |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Teoh Khim Hean |
Project Member(s) | Lui Jeen Nee |
Connect with this contributor!
A/Prof Teoh Khim Hean - teoh.khim.hean@singhealth.com.sg