Coded to bid Good-Bye to Manual Transcribing
Care Process & Redesign
National Healthcare Group Quality Improvement
National Healthcare Group
30 October 2025
To eliminate manual transcribing and improve efficiency in patient data handling. The solution provided increased stakeholder satisfaction, eliminated manual repetitive work, and enhanced productivity with a.
Year Submitted: 2025
Published Date: 30 October 2025
Tags: Workflow Redesign, Quality Improvement, Care Process ＆ Redesign, Time Saving, Productivity
About this Content
Aims
To eliminate manual transcribing and improve efficiency in patient data handling.
Background
In the existing Integrated Medical Clinic (IMC), assessment forms were administered via hardcopy forms on patients day of visit and data were not consolidated in a single database, requiring manual maneuvers to access or analyze records.
Methods
The process involved recording responses into a coded excel form and automatically storing them in a database, eliminating the need for manual transcribing.
Results
The implemented solution improved quality and efficiency of patients assessment data collection, resulting in greater operational resilience, enhanced quality & patient safety, and increased staff wellbeing.
Conclusion
The solution provided increased stakeholder satisfaction, eliminated manual repetitive work, and enhanced productivity with a redesigned process.
Lessons Learnt
Standardized templates are replicable and can be spread to more specialties, ensuring sustainable support and operational resilience.
Keywords
Manual transcribing, Data Analysis, Patient Assessment
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Yishun Health |
Platform(s) | National Healthcare Group Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Operations |
Project Lead(s) | Lim H.L.A. |
Project Member(s) | Claudine Oh Su Fen |
Connect with this contributor!
KTPH & YCH Innovation & Improvement (I&I) Office - i-i@ktph.com.sg
Project Attachment
798_YH_IMC 2025_Coded_to_bid_GoodBye_to_Manual_Transcribing!.pdf