Clearing Misconception on Available Car Park Facility in SGH Campus
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2021
To consolidate carpark information into a single-page leaflet to enhance patient and visitor experience. One-page information leaflet enhanced access to SGH carparks and addressed stakeholder concerns.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Build Environment, Wayfinding, Facilities Management Improvements
About this Content
Aims
To consolidate carpark information into a single-page leaflet to enhance patient and visitor experience.
Background
Finding parking spaces at SGH was challenging for visitors and stakeholders.
Methods
Developed a user-friendly one-page carpark leaflet accessible online and via QR codes.
Results
Consolidated information improved carpark access for over 2,500 lots, leading to positive reviews from stakeholders and visitors.
Conclusion
One-page information leaflet enhanced access to SGH carparks and addressed stakeholder concerns.
Lessons Learnt
Providing clear and concise information builds positive perceptions and eases navigation.
Additional Information
SHM 2021: Shortlisted in Communications Category
Keywords
Car Park, Wayfinding
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators, Patient Service Associate |
Project Lead(s) | Lim Jia Hui |
Project Member(s) | Brenda Lim Jia Mei |
Connect with this contributor!
Lim Jia Hui - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C_515_SGH_SHM_2021_SGH_Campus_Carpark_at_One_Glance_Clearing_Misconception_on_Available_Carpark.pdf