Chest Pain Triaging With Automated Appointment Booking
Care Process & Redesign
Technology
National Healthcare Innovation and Productivity Medals
SingHealth
31 December 2020
To improve chest pain triaging accuracy and reduce manual intervention through automated appointment booking for specialist. Successfully implemented the first specialist chest pain triaging platform in Singapore, improving efficiency, timeliness, and.
Year Submitted: 2020
Published Date: 31 December 2020
Tags: Technology, Care Process ＆ Redesign, Digitalisation, Digital Platforms, Automation, Digital Health, Chat Bots, Access To Care, Referral Rate, Waiting Time, Productivity, Time Saving, Manhour Saving, Value Based Care, Patient Satisfaction
About this Content
Aims
To improve chest pain triaging accuracy and reduce manual intervention through automated appointment booking for specialist care.
Background
Manual appointment booking and inappropriate chest pain referrals cause delays, stress for patients, and unnecessary healthcare utilization.
Methods
Piloted a digital triaging platform at two polyclinics. Implemented risk scoring matrix for referrals and automated appointment booking to NHCS.
Results
75% of appointments were auto-booked; saved 109 man-hours for staff and 400 hours of patient on-site time. Scalable potential of 13,600 man-hours saved annually.
Conclusion
Successfully implemented the first specialist chest pain triaging platform in Singapore, improving efficiency, timeliness, and referral quality.
Lessons Learnt
Data security, integration with systems, and clinician adoption must be addressed; clear communication and stakeholder buy-in are critical.
Additional Information
Scalable for additional conditions beyond chest pain; recognized under SingHealth Innovation.
Keywords
Workforce Transformation, Triaging, Cardiology, Automated Appointment Booking, Productivity
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | SingHealth Headquarter, National Heart Centre Singapore, SingHealth Polyclinics, Singapore General Hospital, IHIS-Synapxe |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Allied Health, Healthcare Administration, Nursing, Medical |
Applicable Specialty or Discipline | Cardiology, Rehabilitation Therapy, Healthcare Administrators |
Project Lead(s) | Franklin Tan |
Project Member(s) | Yeo Khung Keong |
Connect with this contributor!
Franklin Tan - franklin.tan.c.p@singhealth.com.sg
Project Attachment
431_SHHQ_NHIP_2020_Chest_Pain_Triaging_With_Automated_Appointment_Booking_combine.pdf