Change of Outpatient Workflow in Endoscopy
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2021
Reduce average bed occupancy from 181 to 130 minutes by streamlining pre-procedure workflow. Streamlined workflows optimized resource utilization and improved patient flow.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Access To Care, Bed Occupancy Rate, Value Based Care, Utilisation
About this Content
Aims
Reduce average bed occupancy from 181 to 130 minutes by streamlining pre-procedure workflow.
Background
Prolonged pre-procedure bed occupancy (68 minutes) led to bed shortages, inefficiencies, and delays.
Methods
Established "New Workflow" to segregate pre- and post-procedure patients, allocated tasks clearly, and optimized bed usage.
Results
Average bed occupancy reduced to 130 minutes; pre-procedure occupancy decreased to 15 minutes.
Conclusion
Streamlined workflows optimized resource utilization and improved patient flow.
Lessons Learnt
Effective teamwork, communication, and workflow redesign significantly improved operational efficiency.
Keywords
Endoscopy Workflow, Bed Occupancy, Pre-procedure Streamlining, Workflow Redesign, Efficiency
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Nursing |
Applicable Specialty or Discipline | Gastroenterology |
Project Lead(s) | Zhang Rong |
Project Member(s) | Liu Guoai |
Connect with this contributor!
Zhang Rong - rong_zhang@nuhs.edu.sg
Project Attachment
C_219_NTFGH_QM_2021_Change_of_Out_patient_workflow_in_Endoscopy_LS_290722.pdf