Challenge X 2025: The Patient-Led National Design Challenge Team 7

Year Submitted: 2025
Published Date: 04 December 2025

Tags: Care Continuum, Population Health, Physical Health, Mental Health, Intermediate and Long Term Care ＆ Community Care, Nursing Home Care, Care Process ＆ Redesign, Quality Improvement, Design Thinking

About this Content

Aims

Many nursing homes lack personalised, engaging activities for residents with mobility issues. Lack of time and bandwidth amongst staff often results in generic activities that lead to low resident participation and activities that fail to prevent conditions like contractures developing, which can severely limit a resident's mobility, independence and well-being.

While many community volunteers are willing to help, there is a disconnect between what a nursing home needs and what a volunteer can offer. The current process of managing requests via calls and emails is manual and inefficient, leaving volunteers with no clear visibility as to how their efforts will make an impact to the seniors, which is demotivating and limits engagement potential.


Lessons Learnt

Heartlink presents a new operational model that fundamentally transforms how nursing homes access community support. By directly bridging the gap between specific nursing homes needs and what volunteers can provide, we replace a manual, inefficient system with
a transparent and precise one.

Keywords

patient-led, design challenge

Innovators' Details

Connect with this contributor!

noor azlinah odenan - noor.ab.odenan@nhghealth.com.sg

Project Attachment

Challenge X Team 7.pdf