CBCIT 2.0: A Revamped Solution for the Aging Population
Technology
National Healthcare Innovation and Productivity Medals
Agency for Integrated Care - Intermediate and Long Term Care
31 December 2023
To redesign the CBCIT system's user interface and task flows to optimize user experience and productivity. CBCIT 2.0 transformed client management by integrating data systems, reducing errors, and improving user satisfaction.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Technology, Digitalisation, Digital Platforms, Automation
About this Content
Aims
To redesign the CBCIT system's user interface and task flows to optimize user experience and productivity.
Background
CBCIT, SLEC’s healthcare system, managed client services but faced issues like inefficiencies and outdated workflows.
Methods
Engaged multidisciplinary stakeholders to redesign and integrate functionalities for better communication and coordination.
Results
Improved user experience, better data management, reduced errors, increased productivity, and enhanced satisfaction among staff and clients.
Conclusion
CBCIT 2.0 transformed client management by integrating data systems, reducing errors, and improving user satisfaction.
Lessons Learnt
Cross-functional collaboration ensures successful system implementation and better outcomes.
Additional Information
Singapore Healthcare Management Congress 2023 – Digital Transformation
Keywords
Integrated System, Client Care
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | Agency for Integrated Care - Intermediate and Long Term Care |
Organization(s) Involved | St Luke ElderCare |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Alan Wong |
Project Member(s) | John Wang |
Connect with this contributor!
Mr. Darren Lam - darrenlam@slec.org.sg
Project Attachment
C_91_SLEC_NHIP_2023_CBCIT_2_0_A_Revamped_Solution_for_the_Aging_Population.pdf