Cashless Journey in KKH
Care Process & Redesign
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2018
Align with the Government’s Smart Nation ambition and reduce overall cost involved in cash management. Digital payment initiatives streamlined processes and supported Singapore’s Smart Nation vision.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Care Process ＆ Redesign, Technology, Operational Management, Financial Management, Productivity, Cost Saving, Time Saving, Digitalisation, Automation, Financial Services/FinTech, Digital Apps, Digital Platforms
About this Content
Aims
Align with the Government’s Smart Nation ambition and reduce overall cost involved in cash management.
Background
Manual cash handling and rising cash-in-transit (CIT) costs required innovative solutions.
Methods
Introduced unified POS systems, digital payments, and conducted staff roadshows.
Results
45% reduction in cash collection; transaction time reduced by 10%; CIT costs cut by 32%.
Conclusion
Digital payment initiatives streamlined processes and supported Singapore’s Smart Nation vision.
Lessons Learnt
Transitioning to cashless improves efficiency, reduces costs, and enhances customer satisfaction.
Additional Information
Singapore Healthcare Management 2018 – Highlighted Initiative for Technology & Automation.
Keywords
Digital Payment, Smart Nation, Automation, Cashless Transactions, Cost Savings.
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women and Children Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Karen Yeo |
Project Member(s) | Sally Oh |
Connect with this contributor!
Karen Yeo - Karen.Yeo.BC@kkh.com.sg